Refund policy
Thank you for shopping with Maro Elements. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Returns
We accept returns within 15 days from the date your order is delivered.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all tags, accessories, and documentation included.
- A valid proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned unless they are defective or damaged upon arrival:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Products damaged due to misuse or improper handling
- Any item specifically marked as non-returnable
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the damage or incorrect product
We will review your request and arrange a replacement or refund where applicable.
Return Process
To initiate a return:
- Contact us at themaroelements@gmail.com.
- Provide your order number and reason for the return.
- Wait for return authorization and shipping instructions.
- Ship the item back using the provided instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Please allow 5 to 10 business days for the refund to appear in your account, depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our mistake.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong item.
To request an exchange, contact us before returning the product.
Order Cancellation
Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Business Name: Maro Elements
Email: themaroelements@gmail.com
Phone: +91 7898000876
Address: 83, Ananda, Bijalpur, Indore, Madhya Pradesh